Filing an extension with us:
What is needed:
When filling an extension with the IRS, you will be required to estimate your tax liability, as well as provide information on tax payments you have made (more here). E-filed extensions also require certain personal information in order to electronically sign the filling. Filers may chose to use either their prior year AGI or a PIN.
Additional customer frequently asked questions can be found here.
Information for existing customers:
If you are a customer who requires assistance with an extension purchase, we ask that you login to your account and submit a support ticket. Submitting a ticket from your account will allow our specialists to help you with this.
Instructions for submitting a support ticket:
Start by logging into your account. Once you've logged in, click the "Support" link in the top right corner of the navigation. From the support window, type something brief like "get my pin", when this loads with common help answers scroll to the bottom of the list and click "Still need help? Click here to send a message...". Click here, describe the issue in the form and click "Send".
Submitting a support ticket is the fastest way to receive assistance with your issue. For more on requesting a refund click here.
For additional questions or concerns please feel free to contact us here.