Help and Support


If you still have questions after reading through this page, please use the contact us page. Please make sure to provide as many details on the problem you are experiencing and if you are contacting us with an alternative email address make sure to include the email address used when signing up.

Is my tax information safe when using this website?
Yes. Our website is secured with 256-bit encryption technology. We DO NOT keep records of your sensitive tax information like social security number or tax liability. When you enter this information we only display it for you to print.

Is my tax information ever shared?
Your sensitive tax information is never shared with anyone. We take your privacy very seriously. Also, no sensitive income tax information is stored on this site.

What information will I need to prepare my extension?
A complete list of everything you'll need can be found here.

What is your relationship with the IRS?
We are a tax software provider. We are not part of the treasury department. In other words, we are a private company providing tax filing software.

What about my state income tax extension?
If you need to also file a state tax extension, you will need to do so with your individual state. Information on where you this can be found is here.

What is the deadline for filing?
Extensions, like personal income tax returns, need to be transmitted by midnight on April 15th in order to be considered timely.

Can I get an extension to pay my taxes?
Filing an extension provides you additional time to file, not pay your tax bill. With that said, it is not a requirement to make a payment for your estimated taxes, although it is advised. You can find additional information on this here.

Who qualifies for an extension?
All taxpayers responsible for filing a return are eligible for an extension. Special rules may apply if you are living in a country other than the United States (either on April 15th or when the extension expires) or if a person is a military member actively serving in a designated combat zone.

Do you work with prior tax years?
Unfortunately, the IRS only offers extensions for filings of the current tax year.

Where do I send my printed tax extension form?
There is no single address to send your tax extension form. The address is dependent upon whether you are sending payment and your location. Please see the IRS page at https://www.irs.gov/filing/where-to-file-addresses-for-businesses-and-tax-professionals-filing-form-4868 to learn where to send your extension.

I don't know my tax liability, what do I do?
You want to estimate this as best you can.

Can I file without an SSN?
The primary taxpayer and (if it is a joint filing) the spouse will need to include SSN information in order to use this website. If this information is not available, you will need to print a blank 4868 form, complete it by hand and mail it.

Is there a way to file for free?
We offer a free print and mail option.

Can I use my mobile device to complete my filing?
This website has been designed with mobile mobile users in mind. As such, many users are able to prepare their filing on a mobile device, however, this will depend on your device, network and other factors.

How do I login? I can't remember my password.
If you have started your return and need to continue or finished it you can do so by logging into your account. If you would like to request a password reset you can do so here.

For additional information or topics not covered here, please visit our site map.