Help and Support


About This Website
This website is owned an operated by IRSExtension.com LLC. We are U.S. consumer tax software provide. We are not part of the treasury department, rather, we are a privately held company provide tax filing software.

IRS tax extensions provide filers with an additional 6-months to file their taxes. All taxpayers responsible for filing a return are eligible for an extension. Extensions do not provide additional time to pay any outstanding taxes which are own.

This website provides free print/mail extensions as well as an e-file option for which there is a fee (more information here). E-filed extensions include additional "Help and Support" as well as assistance with the filling process. They also include the added benefit of confirmation once the extension is received and accepted.

Instructions for submitting a support ticket
Start by logging into your account (here - https://www.irsextension.com/account/signin.php). Once you've logged in, click the "Support" link in the top right corner of the navigation. From the support window, type something brief like "get my pin", when this loads with common help answers scroll to the bottom of the list and click "Still need help? Click here to send a message...". Click here, describe the issue in the form and click "Send".

Submitting a support ticket is the fastest way to receive assistance with issues such as refunds, questions about your filing and other issues. You may also use our contact us form (here - https://www.irsextension.com/contact.php) for questions not pertaining to a specific account. Additionally, inquires can be mailed to us. Please note when requesting information about your specific account via mail, make sure to include the email address and phone number used when signing up.

Mailing address
IRSExtension.com LLC
830-13 A1A North #484
Ponte Vedra Beach, FL
32082-2259

While we can only e-file extensions with the IRS, we do try to provide information for users looking to file state extensions (more here). Also, while this website does store basic contact information, we do not keep record of sensitive customer information used for extension filing (information such as SSN, income, and IRS PIN). This can sometimes create a minor inconvenience when a customer returns to our site to correct an extension, but it is done for the safety and privacy of all users.